Privacy Policy

DreamCanyon ("we", "our", or "us") is committed to respecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on our website. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

What This Policy Covers

• How we collect your information
• How we use your data
• How we protect your information
• When we disclose your data
• Children's privacy
• Links to other websites
• Policy updates
• Contacting us about your data

How We Collect Your Information

We collect data from you in two main ways:

1. Information You Provide Voluntarily

When you interact with our site—such as by filling out a contact form, requesting a quote, or subscribing to a newsletter—you may provide us with:

• Name
• Email address
• Phone number
• Business name
• Project information or messages
• Payment details (only if applicable)

This data is securely stored and sent to our team for follow-up purposes.

2. Information Collected Automatically

When you visit our website, we may automatically collect technical data such as:

• Your IP address
• Browser type and language
• Device and operating system
• Pages visited and referral source
• Access date and time

We collect this data using technologies including:

• Cookies – to improve site functionality and personalize your experience
• Google Analytics – to monitor traffic patterns (Google Privacy Policy)
• Meta (Facebook) Pixel – to evaluate the performance of our advertising (Meta Privacy Policy)
• Stripe – to handle payments securely, when applicable (Stripe Privacy Policy)

Automatically collected data is anonymized and cannot be linked to you unless you voluntarily provide personal details through a form.

How We Use Your Data

We use your data to:

• Respond to your inquiries
• Provide our services effectively
• Process payments securely
• Improve our website and overall experience
• Analyze traffic and measure marketing effectiveness
• Send you relevant updates or newsletters (only if you opt-in)

We do not sell, rent, or share your personal information with third parties except as required to deliver services (e.g., through email, analytics, or payment tools).

How We Protect Your Information

We take the security of your data seriously by applying:

• SSL encryption
• Secure hosting infrastructure
• Internal access controls
• Regular system updates and monitoring

We also follow a data minimization policy: only collecting and storing information that is necessary to fulfill your requests or improve our services.

When We Disclose Your Information

We may disclose your personal data only under limited circumstances, such as:

• To third-party service providers operating under strict confidentiality
• When required by law, legal process, or to defend our legal rights
• To protect our users, the public, or the security of our platform

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it promptly.

Links to Other Websites

Our website may include links to external sites. We are not responsible for their privacy practices. We recommend you review the privacy policy of any third-party site you visit.

Contacting Us About Your Data

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 hello@dreamcanyon.co.uk
🌐 www.dreamcanyon.co.uk